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Frequently Asked Questions

What makes ENJOY puzzles special?

This is what makes the ENJOY Puzzle experience truly special:

  • no boring, dull, stressful or frustrating puzzles;
  • colorful, vividly clear and fun artworks that are entertaining and inspiring;
  • new images from various artists, illustrators, painters and photographers;
  • easy to move assembled sections due to the thick pieces and their tight interlocking;
  • matte finish which removes disturbing reflections;
  • variety of pieces and shapes that fit just in their correct place;
  • silky smooth texture of the pieces for an enhanced tactile experience;
  • compact, eco-friendly packaging adds storage practicality;
  • missing pieces replacement service so your puzzle is always complete!

What opinions are there on ENJOY puzzles?

Check Feedback for puzzlers' opinions!

Do you ship internationally?

We can cover shipping almost everywhere in the world! For more details about destinations and costs, please check Shipping information.

When will I receive my puzzles?

The delivery option you choose - Standard Shipping (2–10 working days) or Express Shipping (1-3 working days) - will determine when your ordered puzzles arrive.

*Remember that there are times of the year (such as Black Friday/Cyber Monday, Christmas/Easter, and other holidays) when deliveries may be delayed without our will.

Where are you shipping the puzzles from?

All our puzzles are sent from our warehouse located in the European Union.

I live outside of the EU. Do I have to cover any taxes or import duties for my order?

Since we ship from our warehouse located in the European Union, import duties/taxes are not required for countries from the EU and the United States of America.

For the remaining destinations, we are not responsible for local taxes. In the total amount of an order placed on our website, taxes, fees or duties are not included. If applicable, each customer must be aware of import duties, VAT and/or other taxes and fees.

The import procedures and taxes of the remaining countries are determined by the value of the shipment, which consists of the value of both the ordered products and the shipping cost. We respectfully ask customers to keep up with local duties and taxes, as announced by their official national authorities.

Are your puzzles available elsewhere aside from your website?

Look for ENJOY puzzles at your local retailers (such as online or physical puzzle stores, toys&games shops/sections, book stores, Amazon Marketplace, etc.)!

How can I contact you?

There are many ways you can contact us:

I have a missing piece/My piece is broken! What's to be done?

ENJOY Puzzle's missing pieces replacement service to the rescue! In order to send you the replacement pieces, please visit Missing pieces.

*You must be connected to a Google account to be able to complete the request form.

Are you looking for resellers?

All ENJOY Puzzle resellers are welcome! For business inquiries, please send us an email at

Check Resellers for more details.

I'm an artist. How can I work with you?

One of our goals is to bring new artists to the jigsaw puzzle world! Show us your designs via an email at! Your artworks could be part of the ENJOY Puzzle collection!

Do you have a physical/retail shop that I can visit?

Sadly, there is no physical ENJOY Puzzle store, but you can find our puzzles in some local shops!

Are you on social media platforms?

You can find us on Facebook and Instagram! Give us a like and a follow!

Do you have a catalog?

See our full catalog here.