Shipping Info · Costs · Policy

Find important news about shipping and delivery. Last updated: July 22, 2026

Quick Info

PROMO & DISCOUNTS!

Your favorite ENJOY Puzzle deals are back!

SPECIAL PROMO: FREE SHIPPING when you buy:

  • minimum 3 puzzles per UK/CA order!

  • minimum 2 puzzles per EU order!

OR

SAVE BIG: FREE SHIPPING when you buy a MEGA PACK!

  • A Mega Pack consists of any 8 x 1000 pieces jigsaw puzzles of your choice. The combinations are endless!

  • Get 8 x 1000 pieces puzzles for 150$/USD (regular price: 199.92$) and save 49.92$!

For promotional orders placed within the EU, free shipping is available with the Standard Shipping Method.

Both offers are limited in time and apply automatically at checkout for all EU, UK and CA orders.

The Mega Pack promotion is available for all other locations, but please keep in mind that free shipping is not included for these areas.

CUSTOMS AND DUTY TAXES

Although we can cover shipping almost everywhere in the world, we are not responsible for local taxes. In the total amount of an order, taxes, fees or duties are not included. If applicable, each customer must be aware of import duties, VAT and/or other taxes and fees.

Since we ship from our warehouse located in the European Union, import duties/taxes are not required for countries from the EU.

The import procedures and taxes of the remaining countries are determined by the value of the shipment, which consists of the value of both the ordered products and the shipping cost. We respectfully ask customers to keep up with local duties and taxes, as announced by their official national authorities.

Thank you for your understanding! 

SPECIAL EVENTS & HOLIDAYS

Shipping costs can be a burden, and unfortunately, shipping companies also require payment from us.

Occasionally, we have limited-time offers where we absorb a portion of the shipping expenses. Regrettably, this isn't possible during major discount events such as Black Friday and Cyber Monday.

More than that, please be aware of the possibility of unplanned delivery delays around and during the mentioned events and/or (inter)national holidays.

We appreciate your understanding!

Shipping Costs

Note: Shipping costs displayed below are shown in USD or EUR. Where applicable, all prices are automatically converted to your local currency at checkout based on your delivery address.

America

UNITED STATES

ENJOY limited-time FREE SHIPPING on selected Bestsellers! No customs taxes, no import fees! Click here!

CANADA

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 23 $
  • 3-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

EU

AUSTRIA

Standard Shipping (3-5 working days)

  • 1 puzzle: 7 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

BELGIUM

Standard Shipping (6-8 working days)

  • 1 puzzle: 10 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

BULGARIA

Standard Shipping (2-4 working days)

  • 1 puzzle: 5 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

CROATIA

Standard Shipping (3-5 working days)

  • 1 puzzle: 7 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

CYPRUS

Express Shipping (1-3 working days)

  • 1 puzzle: 20 €
  • 2-10 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

CZECHIA

Standard Shipping (3-5 working days)

  • 1 puzzle: 145 Kč
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 485 Kč
  • 3-4 puzzles: 703 Kč
  • 5-10 puzzles: 1090 Kč

DENMARK

Standard Shipping (3-5 working days)

  • 1 puzzle: 90 kr.
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 149 kr.
  • 3-4 puzzles: 217 kr.
  • 5-10 puzzles: 336 kr.

ESTONIA

Standard Shipping (6-8 working days)

  • 1 puzzle: 10 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

FINLAND

Standard Shipping (8-10 working days)

  • 1 puzzle: 18 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

FRANCE

Standard Shipping (6-8 working days)

  • 1 puzzle: 9 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

GERMANY

Standard Shipping (3-5 working days)

  • 1 puzzle: 7 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

GREECE

Standard Shipping (5-7 working days)

  • 1 puzzle: 7 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

HUNGARY

Standard Shipping (2-4 working days)

  • 1 puzzle: 1422 Ft
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 7111 Ft
  • 3-4 puzzles: 10312 Ft
  • 5-10 puzzles: 16001 Ft

IRELAND

Standard Shipping (6-8 working days)

  • 1 puzzle: 10 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

ITALY

Standard Shipping (8-10 working days)

  • 1 puzzle: 8 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

LATVIA

Standard Shipping (6-8 working days)

  • 1 puzzle: 8 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

LITHUANIA

Standard Shipping (8-10 working days)

  • 1 puzzle: 8 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

LUXEMBOURG

Standard Shipping (6-8 working days)

  • 1 puzzle: 14 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

MALTA

Express Shipping (1-3 working days)

  • 1 puzzle: 20 €
  • 2-10 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

NETHERLANDS

Standard Shipping (6-8 working days)

  • 1 puzzle: 8 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

POLAND

Standard Shipping (3-5 working days)

  • 1 puzzle: 21 zł
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 85 zł
  • 3-4 puzzles: 123 zł
  • 5-10 puzzles: 191 zł

PORTUGAL

Standard Shipping (6-8 working days)

  • 1 puzzle: 9 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

SLOVAKIA

Standard Shipping (2-4 working days)

  • 1 puzzle: 5 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

SLOVENIA

Standard Shipping (2-4 working days)

  • 1 puzzle: 6 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

SPAIN

Standard Shipping (6-8 working days)

  • 1 puzzle: 8 €
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 20 €
  • 3-4 puzzles: 29 €
  • 5-10 puzzles: 45 €

SWEDEN

Standard Shipping (8-10 working days)

  • 1 puzzle: 174 kr
  • 2-20 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 217 kr
  • 3-4 puzzles: 315 kr
  • 5-10 puzzles: 489 kr

Europe (non-EU)

NORWAY

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 22 $
  • 3-4 puzzles: 36 $
  • 5-10 puzzles: 50 $

SWITZERLAND

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 22 $
  • 3-4 puzzles: 36 $
  • 5-10 puzzles: 50 $

UNITED KINGDOM

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 22 $
  • 3-10 puzzles: FREE!
  • Mega Pack: FREE! (any 8x1000 pieces puzzles of your choice)

Oceania

AUSTRALIA

Express Shipping (1-3 working days)

  • 1 puzzle: 42 $
  • 2 puzzles: 44 $
  • 3 puzzles: 55 $
  • 4 puzzles: 57 $
  • 5 puzzles: 97 $
  • 6 puzzles: 99 $
  • 7 puzzles: 101 $
  • 8 puzzles: 103 $
  • 9 puzzles: 105 $
  • 10 puzzles: 107 $

NEW ZEALAND

Express Shipping (1-3 working days)

  • 1-2 puzzle(s): 41 $
  • 3-4 puzzles: 49 $
  • 5-10 puzzles: 88 $

Shipping Policy

Last updated: July 22, 2026

At ENJOY Puzzle, We are committed to delivering Your orders efficiently and reliably. We enjoy puzzles and want You to receive Yours safely and happily!

Our international shipping currently covers the European Union (EU), Norway, Switzerland, the United Kingdom (UK), Canada (CA), the United States (US), Australia and New Zealand, plus other countries that will be added in the future.

SECTION 1. PROCESSING TIME

We operate with two product categories:

  • In Stock/Available – Orders containing only available products are processed within 1-3 business days from Our EU warehouse.
  • Pre-Order (4–8 Weeks Availability) – Certain products may occasionally be made available for pre-order. If an order contains at least one pre-ordered item, the entire order will be shipped once that item becomes available. The Pre-Order label shown on the product page indicates when the item is expected to arrive at Our warehouse. Once dispatched, delivery will take place according to the estimated shipping times applicable to the selected shipping method (Standard or Express) and the destination country, as set out in this Shipping Policy.

Customers with orders containing pre-order items will be notified by email about those products, and also when their orders are ready to ship.

SECTION 2. SHIPPING COSTS, OPTIONS AND DELIVERY TIMES

Shipping costs are calculated automatically at checkout based on both the destination and the number of products in the order, as well as the selected shipping option.

All shipping costs displayed on Our Website are shown in USD or EUR. Where applicable, prices are automatically converted to Your local currency at checkout based on Your delivery address.

Delivery times are estimates and may vary due to factors outside Our control, including customs procedures, carrier delays, or public holidays.

Occasionally, We offer limited-time promotions during which We may cover a portion of the shipping costs. Please note that this is not applicable during major discount events such as Black Friday or Cyber Monday. During these periods, and around (inter)national holidays, unexpected delivery delays may occur.

SECTION 3. TAXES, DUTIES AND IMPORT FEES

Unless expressly stated otherwise, We are not responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Since We ship from Our warehouse located in the European Union, no import duties or taxes are required for countries within the EU. The total amount displayed at checkout includes VAT for EU customers.

For customers outside the EU, the total amount displayed at checkout does not include customs duties, VAT, or other import-related charges. Each customer is responsible for any such costs that may apply in their country. These charges are not included in the product price or shipping cost and must be paid by the customer.

For all other countries, customs procedures and taxes depend on the total declared value of the shipment (product value + shipping cost).

We kindly ask Our customers to stay informed about applicable duties and taxes, as announced by their local authorities.

SECTION 4. ORDER TRACKING

Once Your order is shipped, You will receive a confirmation email containing Your tracking number. The tracking number is also visible in Your customer account. Please allow up to 24 hours for the tracking information to become active.

SECTION 5. DELAYS, LOST OR DAMAGED PACKAGES

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, or other events beyond Our reasonable control. Once the order has been handed over to the shipping carrier, the risk of loss or damage passes to You, subject to any mandatory consumer protection laws applicable in Your country of residence.

During peak shopping periods, promotional events (including Black Friday and Cyber Monday), or around national and international holidays, delivery times may be longer than estimated due to increased carrier volumes and customs processing.

If Your order arrives damaged or is not delivered within a reasonable timeframe, please contact us at contact@enjoy-puzzle.com. To help us investigate the issue, please include photographs of the damage (if applicable), the shipping label or tracking number, and a brief description of the problem.

SECTION 6. RETURNS AND CANCELLATIONS

Returns, cancellations and the statutory Right of Withdrawal (where applicable) are governed by Our Return & Refund Policy. Please read that policy carefully before placing an order.