Puzzle registration
Register
your puzzle
Takes 10 seconds. Your email and the code on the box.
You are registered
Check your inbox in a few minutes: your confirmation is on its way, with the high-resolution image of your puzzle.
Nothing arrived? Look in the promotions or spam folder before you write to us - that is where it usually is.
Why register
your puzzle now?
Because only a piece from this print run will fit, and they are shared between everyone who owns this puzzle.
Every run is printed and cut as a batch, and the cut never lands in exactly the same place twice. A piece from another run will be close, but never perfect. So for each run we set aside a few complete puzzles. That is where replacement pieces come from, and there are no others.
Registered owners are served in the order they signed up. That is the whole reason to do it before you start, rather than the day you need it. Once the backup puzzles from your run are claimed, they are gone for good.
Lost piece support
Tell us which piece and we will take it from there. Give it a week before you write. Most pieces turn up under the sofa.
A free high-resolution image
Registering gets you the artwork at full size, on any screen. Magnify any part of it while you work, as close as you need to get.
If something isn't right
If anything about your puzzle isn't what you expected, write to us. If you register first, we already know which one you have. No receipt to dig out, no forms. We will do our best to sort it out quickly. And if it goes well, tell us anyway. We keep those.
Tell us something
A missing piece, something that isn't right, or a puzzle that made your week. It all comes to the same place.
Message sent
Thank you. We read every one of these, and you will hear back from us.
Replacement pieces are offered while stocks last. This is a courtesy service, not a guarantee, and does not affect your statutory rights.